Terms of website use
Information about us
shop.deliciousalchemy.com is a site operated by Delicious Alchemy Limited. We are registered in England and Wales under Company No. 05883471. Our main address is Delicious Alchemy, Atlas Way, 4, Sheffield, S4 7QQ, United Kingdom
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Placing an order
A notice will be displayed on your web browser before you submit an order with the Delicious Alchemy Shop (“Pre-contract Notice”). The Pre-contract Notice contains important information such as a description, price and delivery charges of the goods ordered.
Delicious Alchemy will not be obliged to supply the goods submitted in your order until you have received an e-mail from us accepting your order (Order Confirmation). However, in the event the goods are listed on the Delicious Alchemy Shop site at an incorrect price due to typographical error or error in pricing information received from its suppliers but Delicious Alchemy Ltd have accepted your order before the discrepancy is noticed, Delicious Alchemy Ltd shall e-mail you to ask whether you are willing to pay the correct price for the goods ordered. If you are unwilling to pay the correct price, Delicious Alchemy Ltd reserves the right to cancel the contract immediately without any liability to you.
If Delicious Alchemy Ltd exercises its right to cancel a contract it will immediately issue a credit to your debit or credit account if it has already made a charge to your card before cancelling your order.
Right to cancel
You have the right to cancel either:
-within 7 days from the date of delivery if Delicious Alchemy Ltd has supplied goods to you; or
-within 12 hours from the date Delicious Alchemy Ltd sent you the Order Confirmation as long as it hasn’t been packed and collected by the courier.
The cancellation notice should be sent by e-mail to Delicious Alchemy Ltd at hello@Delicious Alchemy.com and must state your name, description of the goods and order number; attaching the order confirmation Delicious Alchemy Ltd originally sent you. This will also assist Delicious Alchemy Ltd in processing your cancellation as quickly as possible.
If your order has not been despatched, the cancellation process will be completed within 48 hours, refunding your debit/credit card.
Where Delicious Alchemy Ltd have supplied goods to you, you must take reasonable care of goods in your possession pending their return to Delicious Alchemy Ltd. Delicious Alchemy Ltd will only accept the returned goods in their original packaging and which have been unopened. If otherwise, this will invalidate your right to cancel the contract.
You must return the goods to Delicious Alchemy Ltd by registered post or similar within seven days (excluding Saturdays, Sundays or Bank Holidays) from the date of Cancellation Notice. If the goods are damaged in transit Delicious Alchemy Ltd reserves the right to refuse a refund, and it will be your responsibility to seek compensation from the carrier.
Once Delicious Alchemy Ltd has received the returned goods, it will send you confirmation by e-mail that the return of goods has been accepted by Delicious Alchemy Ltd and will immediately make a refund of the contract price to your debit or credit card used to purchase the goods.
Delicious Alchemy Ltd are not be held responsible for goods seized by customs officials.
Local taxes & duties are payable by the customer on receipt of goods.
Delivery times quoted are estimates only, and Delicious Alchemy Ltd shall not be liable for any delays caused except to the extent caused wilfully or negligently by Delicious Alchemy Ltd. However, unless we have agreed a longer period for delivery with you, we will either dispatch goods within 24 hours (excluding Saturday and Sunday) of you placing the order or we will let you know as soon as it will not be possible to meet this obligation. If we do let you know, then we will either agree a new time for delivery with you or, at your request, refund any monies paid by you in respect of the delayed goods. Delivery costs can be viewed on the ‘Delivery and Returns’ page of the shop website. We guarantee that any breakages will be either refunded or replaced. Photographic evidence will be required in order to allow the claim to be processed.
If in the unlikely event your delivery has been lost in transit we will attempt to track your order and if we are unable to locate your shipment, we will either send a replacement order or refund the total cost of the order.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without